Your comments

1. 

This has probably happened because you have removed/changed a Google Play account that made the purchase before you updated the app.

To resolve the issue you must sign out of all other Google Play accounts and be signed only into the one that made the purchase, then clear the cache and data of google play and enter the app. 

Check this link on how to clear cache and data of Google Play Store app: https://support.google.com/googleplay/answer/7513003?hl=en


2.

In the future, we are going to have a cloud account saving option but for now, you need to export your project to .fc file and then email it to the other device. Please check here on how to do that: https://support.flipaclip.us/communities/1/topics/3512-how-to-backup-projects-or-transfer-them-to-another-device

Hello,

At what point exactly app says that? Are you trying to record your voice?

Can you please send us a screenshot of the error message? 

Thanks,
Dusan

Hello,

Where have you initially backed up your projects? Was it on Google Drive?

Best,

Dusan

Hello,

Are you using the new app version 2.4.0?
We are aware of the issue and are working on the fix. We are really sorry for the inconvenience and thank you for your patience.

Best,

Dusan

Plaese, try to disable Canvas rotation from under the FlipaClip settings and let me know if it is working better that way?

Best,
Dusan

Your Google Drive account is not connected to your FlipaClip. You can log into Google Drive with your old account and download backed up file to your device. From there you can just open it and it will be imported into FlipaClip

Hello,

1. In regards to seeing if you purchased already  check here and let me know if you see FlipaClipin the purchase history: https://support.google.com/googleplay/answer/2850369?hl=ru 

2. Could you please elaborate a bit more what do you mean by opening your project from the cloud?

Regard,

Dusan

So you have reinstalled the app and when it asked you for the age you choose 14 and you still do not have contest button available for you?

Hello,


Could you please make sure that you have enough free space on your device to store those new frames/drawings? It is quite possible that there are not enough free space and drawings are not getting saved because of that or old drawings/frames are getting deleted to make space for the new ones.


Best,

Dusan

Hey,

Thanks for your suggestion, this is something we are going to add in the future :)

Best,
Dusan