I am sorry for a late reply. What device are you using and which pen is it?
How can we help you? :) Could you please elaborate your request a bit more so we can assist better?Thanks,
Hey everyone! A fix will be available on the next release for iOS and Android.
Thank you for your patience :)
What are the project canvas size and fps setting? Also, how many layers does the project have?
Could you please elaborate a bit more what is going on? When exactly does the app crash?
Please send us a bug report so we can check what is going on. Right after this issue happens (when the app crashes) go to FlipaClip settings (gear icon on the top left) then find “Debug” and click on “Bug Report”. It will generate a file that you will email to us.
In the email please include a link to this forum post and let me know here once you send it so we can find it easier :)
I have notified developers about this issue and they will take a look at it.
Hey @Fhil andrei De leon,
Thanks for your suggestions :)
Would you mind being slightly more specific about your request so we can understand it better? :)
Unfortunately, if you reinstall the app and you have not backed up your projects manually there is no way to restore them now.
Customer support service by UserEcho