Under review

Mp4 video not loading, yet it loaded another mp4 video. Please help.

Sara Fancy 3 months ago updated by Dusan Kolic 3 months ago 1

I'm trying to load an mp4 video from my phone to flippaclip but it says file unsupported. Its  mp4 file. And it loads another one (black and white) no problem. Can you tell me why its selectively not accepting the new video clip and the only difference is the first one was black and white and the second one is in color.

Under review

Hi Sara,

Are you on iOS or Android?
Can you please upload video that is not working for you so we can try to reporduce the issue on our side?

Also, what is the error message that you are getting?