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Under review

Audio library, connection failed

Juan Ospina 3 months ago in iOS updated 3 months ago 7

I just bought the premium version of Flipaclip, but every time I try to access the audio library it tells me that the “connection failed”. I read that someone was having the same issue, and that it was solved by downloading the latest version, but I bought mine two days ago and I am also having the same issue. Thanks a lot for your help with this

Under review

Hello Juan,

1. What is the FlipaClip version that you have?
2. Please send us a screenshot of the error message.


Thank you,

Dusan

Thanks Dusan

1. The version I am using is 1.3.17

2. Here is the screenshot:

Hello Juan,


Can you please restart your device and try again? Looks like we had a temporary server issue and should be good now.

Thank you,

Dusan

Hello Dusan. I just tried again, but I had the same problem (“Connection failed”).

Hi Juan, our developers are looking into this now.

Thank you very much for your patience and sorry for the inconvenience

Thanks! In the meantime I would like to ask you, is there any other way of accessing the audio library? I need to finish what I did today, and it would be really great to be able to use some of those sounds. Thanks a lot, let me know