Paid for premium, still seeing advertisements

nicki 4 months ago in iOS 0

Hello. We've purchased the premium version of Flipaclip for use in our community space/library, but ads still appear when we open projects. Is there a way to remove them? One of our volunteers showed us the app on his Android phone, which clearly had an option for Ad removal after purchase. If there is not a way to remove ads on the iOS version, we may have to uninstall the app, which would be sad because it's otherwise a great app that the kids in our space would enjoy. Please let us know if there's a way to remove ads, and if not, if it's possible to receive a refund. Thanks!