+1
Under review

Audio package download failed error 234

Mich Elle 5 months ago updated by Dusan Kolic 4 months ago 15 1 duplicate

I purchased an audio package but I can't download it.
I get error message: Audio package download failed error 234

Duplicates 1

Under review

Hello,

Can you please try to restart your app and your phone? Let me know if that helped.

Best,

Dusan

I have been restarting my iPad recently and I go back to check and still show the same problem, I can’t click anything’s or drag any audio, I dont want to buy another sounds, I just need the fight audio fx

Hi Gelo,

What is the FlipaClip version that you have?

Best,

Dusan

I have the latest version which is optimized color scheme and optimized creating animation.

Hi Gelo,

I am sorry for the late reply. Do you still have this issue?

Best,

Dusan

+1

I got tired from solving the problems, for some reason, it work s on other iPad but not on my own iPad that used for animation, I tried different account and I pay extra only for the audio but nothing. I should give up

Under review

Hello Michelle,

1. What is the FlipaClip version that you have?
2. Are you on iOS or Android?
3. Which audio package did you buy?
4. Go to your device settings, how much free space you have?

Best,

Dusan

hola buenas tardes no sé dusan si me puedas ayudar

Hello Dusan,

I'm not an OP but I'm getting exact same error with the same error code on my kindle.

1) FlipaClip version i have is 2.3.7 

2) I'm using kindle and it's on Fire OS 6.3.1.2

3) I bought fight package 

4) I have 1gb of internal storage.

hope this helps and get solved :)

regards, 

bwpopsicle


Hi bwpopsicle,

Can you please attach an error message here?

Thanks,
Dusan

Hello Dusan,

thank you very much for your quick response!

please see the image below. This is what I get every time I tried to download the purchased sound package.

hope this helps,

best regards,

bwpopsicle


Hi bwpopsicle,

We had some server connection issues. Can you please restart your device and try again?


Best,

Dusan

Hello,

We had some server issues recently but the issue should have been fixed now. Please restart your device and try again.
Let me know if it is working now.


Best,

Dusan

Hello Dusan,

I rebooted my kindle a couple times but still getting the same error... :(

Is there anything else I can try and fix the issue?

bwpopsicle

Hi, our developers are now looking at this. Thank you very much for your patience and sorry for the inconvenience.