0
Not a bug

Error OT-IEH-01 when trying to buy something

Daiko 7 months ago in Android updated 5 months ago 13

Hello FlipaClip, my name is Chris, (a.k.a Distortion on YouTube) I have a situation for the sound effects, untried to buy the superhero SFX effect but every time I try to buy it keeps giving me an error, why is that?

the error keeps saying this

OT-IEH-01

and below it is 9fb75c84ef6ef7

Answer

Answer
Not a bug

This error is related to your Google account, unfortunately, there is nothing that we can do about it.
Quite possibly it is happening because your google payment account Is not activated or got suspended for some reason.

Please verify the account and you should be able to make a purchase after that.
Check this link on how to do that: https://support.google.com/pay/contact/account_verification

Let me know if that helped or you still have the issue. If you have any other google account you can use it to make a purchase.


Best,

Dusan

BAD, I'M UNSATISFIED

No it didn't work still gave me the same error message, maybe it's something else or just my phone its-self..idk.

Satisfaction mark by Daiko 6 months ago
Under review

Hello,

Could you please share a screenshot of the error message here with me so I can understand your problem better?

Thank you,
Dusan

I cant send a screenshot, won't allow me to it says, for security reasons

+1

Are you able to record your screen?

I do my flipaclip work  on my phone 

In that case can you please record your issue and upload here for us so we can understand your problem better?

Thanks!

it has a different code because I tried using Google play credit card

Answer
Not a bug

This error is related to your Google account, unfortunately, there is nothing that we can do about it.
Quite possibly it is happening because your google payment account Is not activated or got suspended for some reason.

Please verify the account and you should be able to make a purchase after that.
Check this link on how to do that: https://support.google.com/pay/contact/account_verification

Let me know if that helped or you still have the issue. If you have any other google account you can use it to make a purchase.


Best,

Dusan

hello Dusan, i just got another probelm, my grid is having issues, it's stuck on both 80x horizontal and vertical, why is that

I think your new update gave it a probelm, idk says your last update was August 2

I do believe it is what you say, I will check It out when i got the time later today or possibly tommorow.

Hey,


Just wanted to follow up with this and see if you were able to resolve your issue?

Best,
Dusan

yes the probelm has been resolved, thats 1 issue out of the way lol 😁,  all is left is the grid bug 👌😀