+1
Under review

Can't open file, error message when trying to add audio

Galaxykitty draws yt 6 months ago updated by Dusan Kolic 4 months ago 10

It just says can't open file :(. Can you please make it so I can use the music I downloaded ( I use a Samsung tablet )

i've already talked about this bug but still

Under review

Hello,

1. Please try to add some other audio file and see if it works.
2. Share that audio file with us here so we can try to reproduce the issue.

3. What is the exact error message?

Thanks :)

Dusan 

i use sound cloud because I don't have YouTube red or spotify priemum ( If I spelt it right ). Maybe add a mini song list in the audio from spotify or YouTube animation memes. Also I tried adding other files and the same thing happens. Error message says can't open file sorry :(

Hi,

Please make sure that you have granted FlipaClip permission to access your storage and then try to add audio agian.

Check this Google Support post that should help you out: https://support.google.com/googleplay/answer/6270602?hl=en

If you still have the issue after that let me know :)

Best,

Dusan

sorry that I never could respond. That was me but I think that it never asked me about it. Thank you for your patience for my response.

Hello,


No problem :)

Can you please share a screenshot of the error message here with me so I can understand the issue better?

Best,

Dusan

I'm sorry but I'm on Samsung tablet and it wont let me use the picture I took. All I need to say is it says can't open file sorry :(.

1. Can you please share a screenshot of the error message here with me so I can understand the issue better?
2. Are you trying to add audio or image?

I found a way around the problem I just want that to be fixed...

Hello,

1. Please try to add some other audio file and see if it works.
2. Share that audio file with us here so we can try to reproduce the issue.

Thanks :)

Dusan