+6
Planned

Unable to load this clip error when adding audio file

Fiqa Nor 9 months ago in Android updated by Yuri Oliveira 1 month ago 26 6 duplicates

Whenever I try to add my own audio file into animation I get below error message.

I have tried soo many times (with other audio file too) but it still doesn't work..it has never been like that before...I guess it was around...last two month..since it says it can't load the audio.

Answer

Answer
Fixed

Hey everyone,

This issue has been resolved in the latest update 2.4.0-191. Please update the app and let me know if you still have the issue :)

Best,

Dusan

Duplicates 6

Under review

Hello,

Can you please share audio clip that you are trying to add here with us so we can reproduce the issue?

Also, please send us a bug report as soon as this issue happens so we can take a look at the possible cause. 

Go to FlipaClip settings (gear icon on the top left) then find “Debug” and click on “Bug Report”. It will generate a file that you can attach here.

Thank you for providing the audio file. It is working fine on our side so let's check what exactly is causing the issue.

Please send us a bug report so we can check. Right after this issue happens (when you try to add audio and it fails) go to FlipaClip settings (gear icon on the top left) then find “Debug” and click on “Bug Report”. It will generate a file that you will email to us.

In the email please include a link to this forum post and let me know here once you send it so we can find it easier :)

Thanks,

Dusan

Hi just wanted to follow up on this and see if you can provide us with a bug report so we can check your issue further.

Thanks!

Hey,


Can you please answer below questions so we can understand your issue better:

1. After selecting the audio file are you selecting the start and end times to be imported? Or are you simply importing without changing the start and end times?
2. After the import is complete you see the audio clip floating ready to be dragged into a track? If you do see it does it have the audio waveform drawn in it? Or do you see just a red line like silence and maybe (!) sign on the top left corner?
3. Do you drag the audio clip into a track and after dropping it gives you the error?
4. Or do you only get the error when tapping on the audio clip?

Thank you :)

Hey Dusan,

   I just experienced the same thing after I choose to upgrade my app last night. Since the 5.99 purchase to get rid of ads while adding audio, I started getting the same exact error on my Samsung Note 10.1 tablet. I was able to add a 7min (65mb) narration WAV file before the upgrade but I was interested in getting all the features since my son and I were working on a "Draw my Life" project for his school. We were also trying to make our project smaller so we compressed the WAV file to 3mb and thats when we started seeing the problem.  To answer your questions: 


1. Since we are using the entire file, no. 

2. I only get to the point where the file populates in the app for review. The time stamp is across the top and I can play it but once I click on the check in the top right corner...the error appears..  [Selected audio type not supported. e-45] Now if I try another file it works.

3. if i try another file 

4.N/A

Thank you in advance for your help with this.


 

[Selected audio type not supported. e-70]

Planned

Hey guys,

It looks like we have a bug on our side and I have already notified developers about it who will be working on fixing the issue ASAP.


Thank you very much for your patience and we are sorry for the inconvenience.

Under review

Hello,

What is the version of FlipaClip that you are using?

Answer
Fixed

Hey everyone,

This issue has been resolved in the latest update 2.4.0-191. Please update the app and let me know if you still have the issue :)

Best,

Dusan

Hi! I have updated the app but I still have the bug

Ola, em meu celular está ocorrendo esse erro com qualquer áudio de minha galeria, já está atualizado meu Flipaclip. Estou ficando doido, por favor, me ajude... Desde agora já agradeço.

I meant the exclamation mark only appears when it says "Oops! Unable to load clip. e-43"

Planned

Hello Marcus,

Please answer the questions below so we can understand your problem better:

1. What is the FlipaClip version that you have?

2. Are you on iOS or Android?

3. Add another small audio file. Does it work?

4. Create a completely new project and add another small audio file. Does it work?

5. Please make sure that you have free space on your device.

Regards,

Dusan

I seem to be getting it too, ever since I switched phones is doesn't seem to let me input audio for my animations.

+1

1. I have version 2.4.2.

2. I'm on Android.

3. It didn't matter the size, the bug happens.

4. I noticed this happen in some projects, so it's rare.

5. I have almost 20 GB of free space.


Here to reanwser 4.

Now it's happening everytime! Don't matter what the project is, it just happens! Even at existing projects! I can't make projects if this keeps happening.

Hello,

Please answer the questions below so we can understand your problem better:


1. Add another small audio file. Does it work?

2. Create a completely new project and add another small audio file. Does it work?

3. Go to your device settings and tell me how much free space do you have?

I will be merging this thread to another one and we can continue the conversation there so we do not spam the forum :) You will get an email notification with a link to the new thread.

Regards,

Dusan

+1

1. No matter what audio file i insert, it happens 99% of the time.

2. Nope.

3. I have 6.80 GB free.

I just installed the app last night, and i decided to take on something ive been inspired by. I dont have premium, so i try to make things work. I used the video to try to add in my audio file, and after it loaded it gave me the e-43 error. I tried with multiple audio files and even trying to record it from the phone and add it in. The audio is down below, i downloaded it as mp3, not mp4. The error message is also below.

Nevermind, the problem resolved itself, unless it was fixed without me being told

Hey Farther L,

The DIY Animator at your Service. Beat reminds me of the old P.L.U.R. Days. What is the song and story about, if you don't mind me asking? 

I see the issue you were experiencing seems to have corrected itself is that correct? If so I'd like to move on to a different type of question if you are willing to engage. Do you have any goals with this animation app other than the the pure bragging rights earned by making any good animation!

I used to want to be a comic book artist myself. 

I'm getting this each time, also my storage isn't great but I get my parents old phones right now, plus I still have over 2 GB left 

1. Add another small audio file. Does it work?

2. Create a completely new project and add another small audio file. Does it work?

Estou tendo problemas ao adicionar áudios ! 


-2

Responda às perguntas abaixo para que possamos entender melhor seu problema:

1. Adicione outro pequeno arquivo de áudio. Funciona?

2. Crie um projeto completamente novo e adicione outro pequeno arquivo de áudio. Funciona?

3. Quanto espaço livre você tem no seu dispositivo?