+6
Under review

A black screen whenever I open the app or any projects

magicalemojis 6 months ago in iOS updated by Boba 5 months ago 11

Whenever I try to open the app, there is just a black screen. Sometimes I’m able to get onto the app and click on my projects but when I do so there is also a black screen. It was working perfectly fine yesterday. Please help.

Answer

+1
Answer
Under review

Hi guys, thanks for reporting this issue. I'm almost certain that this is being caused by an ad being shown incorrectly. Pleaes don't reinstall the app as you would loose all your work.

Could you guys experiment waiting for a few seconds or minutes to see if the black screen is gone? Another thing to experiment would be to tap the left or right corners as I'm thinking maybe there is a close button? These things could further help us figure out the cause.

+2

same!!!! It started yesterday for me, it worked fine then all of a sudden every time I click on it a black screen shows. I believe it’s a problem with the adds

Since I have bought no features as of yet, every time I click on a project instead of the usual add and black screen shows and I can do nothing about it

I tried updating my phone, turning my phone on and off, closing out of if, shutting down my phone multiple times and I even deleted it- deleting all of my work- and I STILL have the same problem!!!

I posted about it on my yt if you need a visual reference to understand the situation more: https://www.youtube.com/channel/UCosA5NY52T9wmzOkhIaYBkA

Just look at the three most recent videos

PLEASE FIX THIS

I am very sad that after all of this I even had to delete all my work for this :(

And now I even made some more projects, after I deleted it it worked for a few hours and I was able to animate a bit, and I can’t even work on it, and a few projects I only have a certain amount of time to finish them.

I found a temporary solution, kinda. I was thinking of ways to fix it and realized everything worked properly except the black screen where an advertisement was supposed to be. I turned off my internet and went onto FlipaClip. It worked! I was able to continue working on my projects. I only found this out today. 

tysm!! This worked for me!!

Although I am able to work on my projects, I would still love for a fix for this!! <3


this is still happening to me and nothing is helping. Please help ! 

+1

I found that turning off my internet then going back into flipaclip lets me work on my project. Once you’re in the project you can turn on your internet again. If this doesn’t work then I don’t know what else to do.

thank you! It worked! I am really happy! <3

if anyone has answers please tell me. I really don’t want to delete all my work just because of a bug. 

+1
Answer
Under review

Hi guys, thanks for reporting this issue. I'm almost certain that this is being caused by an ad being shown incorrectly. Pleaes don't reinstall the app as you would loose all your work.

Could you guys experiment waiting for a few seconds or minutes to see if the black screen is gone? Another thing to experiment would be to tap the left or right corners as I'm thinking maybe there is a close button? These things could further help us figure out the cause.

I will try that next time the ad pops up and let u know what happens

I’ve closed and reopened my projects 20+ times in a row and the black ad hasn’t popped up as of yet, so maybe it is fixed, at least for now it seems

update: it’s working perfectly fine now lol

But I will let u know if it happens again :)