+58
Answered

How to restore my purchase?

FoxyStride 6 months ago • updated by Miriam DM 2 weeks ago 33 42 duplicates

I got a new device and logged into my account but do not have the premium features and can’t restore my purchases from when I bought them before

Answer

Answer
Answered

Depending on where you installed FlipaClip from:



Google Play

In-app purchases will be restored automatically after installing FlipaClip.

Please make sure to install FlipaClip using the original account that made the purchase. <<< this is very important!

Please see this article for more help.

If you purchased the old "FlipaClip - Unlocker" app, please take a look at the following link.


Amazon AppStore

Please make sure the correct account is logged in. If you still have issues please let us know.


Apple AppStore

In-app purchase must be restored. To do that tap on the Restore purchases button located on the top right corner of the in-app purchases lists in the app. 

Please make sure to install FlipaClip using the original account that made the purchase.

Also, note that Family accounts don't support in-app purchase sharing so you will need to be logged in the original purchaser account.


** Note that you cannot transfer purchases across the different app stores (Google Play, Amazon AppStore and Apple AppStore). **

Duplicates 42

Yea same here ! For some reason i tried to make an animation with all of my purchased stufff and they were gone and when i tried to purchase again it said something about the server! T^T

+3

This heppened to me, too. Please, Flipaclip, fix it! I do not wanna to lose money.

+3

this also happened, filpacilp crew, please fix this

+1

I'm having the same problem. I've had the app for 9 months with premium and now it's gon all of a sudden !

Answer
Answered

Depending on where you installed FlipaClip from:



Google Play

In-app purchases will be restored automatically after installing FlipaClip.

Please make sure to install FlipaClip using the original account that made the purchase. <<< this is very important!

Please see this article for more help.

If you purchased the old "FlipaClip - Unlocker" app, please take a look at the following link.


Amazon AppStore

Please make sure the correct account is logged in. If you still have issues please let us know.


Apple AppStore

In-app purchase must be restored. To do that tap on the Restore purchases button located on the top right corner of the in-app purchases lists in the app. 

Please make sure to install FlipaClip using the original account that made the purchase.

Also, note that Family accounts don't support in-app purchase sharing so you will need to be logged in the original purchaser account.


** Note that you cannot transfer purchases across the different app stores (Google Play, Amazon AppStore and Apple AppStore). **

just backup your animations by holding down on them until it gives you options.

I can't do that. App doesn't see that I bought all premium functions 

+1

Same thing is happening to me also on android

please fix as I paid for this premium features

thank you

+1

Me too....even i already paid it won't work

me too I already paid a while ago and now it doesn't show up I did!! What happened??

Under review

Hi,


Please make sure to install FlipaClip using the original account that made the purchase.

Once you do that go to the "Premium Features" section of the FlipaClip settings and click on the Restore Purchase button at the top right corner.


Let me know if that helps our you still have an issue :)

Hi I brought the unlocked version a few mounths ago but the unlocked version nos is gone...how can I avoid that happens again?

Hello,

Have you bought the unlocker app or you bought premium feature as an in-app purchase?

I bought the premium feature in-app. It only happened when it updated.


In that case, your payments are connected to your Google Play account so no matter what you do if you are logged into the original account that made the purchase your payments will always be restored.

Please see this article for more help and let me know here if you still have the issue so we can troubleshoot further and help you out.

It's fixed! Thank you very much... It's a shame that I lost all my old progects tho :')


Under review

Hello,

1. Have you bought old unlocker app some time ago or you have purchased premium as an in-app purchase?

2. Have you recently changed your Google Play accounts? Because your payments are connected to your Google Play account.



Regards,

Dusan

1. I'm pretty sure I bought it in the app, I'm only 13 and my parents did it im not really good with this. 

2. I have lots of accounts but it always switched to the old ones, this is my new account that I'm keeping it just won't work anymore. 

so I try to log in on this account on google but it doesn't seem to work. 

Please check with your parents which Google Play account is used to purchase the premium. You must log into that account and install FlipaClip using that one if you want to have your premium features.

O my flipping god. You have the same issue?! They forwarded me to the answer of find the flipaclip unlocker by going to play store and into library to reinstall it or it just needs an update. BUT I DON'T FLIPPING HAVE IT(the unlocker) AND I HAVE PROOF JUST LIKE YOU THAT I HAD IT WHY WON'T THEY JUST FLIPPIN FIX THE ISSUE WERE GETTING SCAMMED PEOPLE Damn I really needed to get that out of me. They keep giving me shit answers when I contact them and none of it is helping at all no matter how I explain the issue. They told me what to do if I switched devices and sheet but there's the fact of; I never switched devices or anything it just randomly out of the blue dissappeared and I don't have it anymore. I wither want a refund or them to just give it to me for free again. Frankly that would be the easiest way to fix the problem. Oh and again the unlocker doesn't show up anywhere yet I have picture proof I had the 7 dollar bought everything feature.

Hi,

1. Have you bought old unlocker app some time ago or you have purchased premium as an in-app purchase?

2. Are you on iOS or Android?



Regards,

Dusan

I bought the “Premium feature bundle” option for 5.99$ and I reset my phone, i re-downloaded it and when I go to premium features and press restore purchases, it does nothing. I’m on the correct account, and I tried all the help I could find. Please tell me if there is some way to fix this.

I bought it as a In-game puchase.

And yes. I removed one of my older accounts (prob the one I bough premium with) for maybe around 1 min but then added it back because I neded to fix a payment thing.

maybe that's the reason... but how do i then get it back? Do i need to pay again?

And thank you for responding.

Ok, so that's the reason why you lost your premium features.

You don't need to pay for it again, you just need to log in again with the account that made the purchase and open the app. You should get your premium features back automatically.

In some cases, you need to restart your phone or clear data and cache of Google Play app. Check here on how to do that: https://support.google.com/googleplay/answer/7513003?hl=en

Let me know if that helps or you still have the issue :)

oh, alrighty then! Thank you for your help! ^^

Hello Catalina,

Unfortunately, as per Apple policies, Family accounts don't support in-app purchase sharing so you will need to be logged in the original purchaser account. Please, read more about it HERE.

Hello,


Rest assured that we will be able to restore your premium features, we just need a little more information what could have caused your premium features to disappear :)


1. Did you lose the premium features out of a sudden or did you recently delete the app and install it?

2. Could you kindly make sure and double check that you are signed in using the original account that was used to make the purchase then try restoring the premium purchases again through the app?

3. Check this post from apple under section "If you try to restore and nothing happens or you get an error"

Let me know after that.

Thank you,

Dusan