+180
Answered

How to restore my purchase?

FoxyStride 1 year ago updated by Dusan Kolic 3 weeks ago 134 156 duplicates

I got a new device and logged into my account but do not have the premium features and can’t restore my purchases from when I bought them before

Answers

+2
Answer
Answered

Hi, that is a great question! And the answer is yes. You will keep your in-app purchases as long as you are using the same OS (AndroidOS or iOS).

Answer
Answered

Depending on where you installed FlipaClip from:



Google Play

In-app purchases will be restored automatically after installing FlipaClip.

Please make sure to install FlipaClip using the original Google Play account that made the purchase. <<< this is very important!

Please see this article for more help.

If you purchased the old "FlipaClip - Unlocker" app, please take a look at the following link.


Amazon AppStore

Please make sure the correct account is logged in. If you still have issues please let us know.


Apple AppStore

In-app purchases must be restored. To do that tap on the Restore purchases button located on the top right corner of the in-app purchases lists in the app. 

Please make sure to install FlipaClip using the original Apple account that made the purchase.

Also, note that Family accounts don't support in-app purchase sharing so you will need to be logged in the original purchaser account.


** Note that you cannot transfer purchases across the different app stores (Google Play, Amazon AppStore and Apple AppStore). **

Duplicates 156

Answer
Answered

Depending on where you installed FlipaClip from:



Google Play

In-app purchases will be restored automatically after installing FlipaClip.

Please make sure to install FlipaClip using the original Google Play account that made the purchase. <<< this is very important!

Please see this article for more help.

If you purchased the old "FlipaClip - Unlocker" app, please take a look at the following link.


Amazon AppStore

Please make sure the correct account is logged in. If you still have issues please let us know.


Apple AppStore

In-app purchases must be restored. To do that tap on the Restore purchases button located on the top right corner of the in-app purchases lists in the app. 

Please make sure to install FlipaClip using the original Apple account that made the purchase.

Also, note that Family accounts don't support in-app purchase sharing so you will need to be logged in the original purchaser account.


** Note that you cannot transfer purchases across the different app stores (Google Play, Amazon AppStore and Apple AppStore). **
+2

Hello there! I recently had a similar issue and was wondering if you could help? You see I am on a LGk20+ right now and I had gone to flipaclip to work on one of my project's, but once I clicked on one of my project's it showed me an ad. I thought this was weird since I had premium features. So I decided to check if ad removal was included and all my premium features were gone. I was confused and came here, but since most of these comments are a month or two old and I really don't want to loose all my project's, I decided to make one. By the way the app updated 11 days ago

I faced a similar issue. Today, I saw an add also. I kinda just shrugged it off. But then, when I tried to change my onion skin layer, it said I need premium. We are also so confused.

+2

Can you make sure that you are using the same google play account that has made the orignial purchase?

Yes! I am using the same google play account and logged into the same email as the purchase was made.

+1

Have you bought the FlipaCLip unlocker app or you bought premium features like an in-app purchase?

+1

I bought the premium features in-app.

just backup your animations by holding down on them until it gives you options.

I can't do that. App doesn't see that I bought all premium functions 

+1

Same thing is happening to me also on android

please fix as I paid for this premium features

thank you

+1

Me too....even i already paid it won't work

me too I already paid a while ago and now it doesn't show up I did!! What happened??

Under review

Hi,


Please make sure to install FlipaClip using the original account that made the purchase.

Once you do that go to the "Premium Features" section of the FlipaClip settings and click on the Restore Purchase button at the top right corner.


Let me know if that helps our you still have an issue :)

Hi I brought the unlocked version a few mounths ago but the unlocked version nos is gone...how can I avoid that happens again?

Hello,

Have you bought the unlocker app or you bought premium feature as an in-app purchase?

I bought the premium feature in-app. It only happened when it updated.


In that case, your payments are connected to your Google Play account so no matter what you do if you are logged into the original account that made the purchase your payments will always be restored.

Please see this article for more help and let me know here if you still have the issue so we can troubleshoot further and help you out.

It's fixed! Thank you very much... It's a shame that I lost all my old progects tho :')


Under review

Hello,

1. Have you bought old unlocker app some time ago or you have purchased premium as an in-app purchase?

2. Have you recently changed your Google Play accounts? Because your payments are connected to your Google Play account.



Regards,

Dusan

1. I'm pretty sure I bought it in the app, I'm only 13 and my parents did it im not really good with this. 

2. I have lots of accounts but it always switched to the old ones, this is my new account that I'm keeping it just won't work anymore. 

so I try to log in on this account on google but it doesn't seem to work. 

Please check with your parents which Google Play account is used to purchase the premium. You must log into that account and install FlipaClip using that one if you want to have your premium features.

Under review

Hello,

Your payments are connected to your Google play account. Please check this forum post on how to restore your payments.

Unfortunately, if you have lost access to the Google Play account that made the purchase there isn't much we can do to help you.

Maybe you should ask your mother if she remembers which account was used to pay for premium.

Also, I would not recommend you to download moded .apk because those files contain viruses in most cases and might damage your device.


O my flipping god. You have the same issue?! They forwarded me to the answer of find the flipaclip unlocker by going to play store and into library to reinstall it or it just needs an update. BUT I DON'T FLIPPING HAVE IT(the unlocker) AND I HAVE PROOF JUST LIKE YOU THAT I HAD IT WHY WON'T THEY JUST FLIPPIN FIX THE ISSUE WERE GETTING SCAMMED PEOPLE Damn I really needed to get that out of me. They keep giving me shit answers when I contact them and none of it is helping at all no matter how I explain the issue. They told me what to do if I switched devices and sheet but there's the fact of; I never switched devices or anything it just randomly out of the blue dissappeared and I don't have it anymore. I wither want a refund or them to just give it to me for free again. Frankly that would be the easiest way to fix the problem. Oh and again the unlocker doesn't show up anywhere yet I have picture proof I had the 7 dollar bought everything feature.

Hi,

1. Have you bought old unlocker app some time ago or you have purchased premium as an in-app purchase?

2. Are you on iOS or Android?



Regards,

Dusan

I bought the “Premium feature bundle” option for 5.99$ and I reset my phone, i re-downloaded it and when I go to premium features and press restore purchases, it does nothing. I’m on the correct account, and I tried all the help I could find. Please tell me if there is some way to fix this.

I bought it as a In-game puchase.

And yes. I removed one of my older accounts (prob the one I bough premium with) for maybe around 1 min but then added it back because I neded to fix a payment thing.

maybe that's the reason... but how do i then get it back? Do i need to pay again?

And thank you for responding.

Ok, so that's the reason why you lost your premium features.

You don't need to pay for it again, you just need to log in again with the account that made the purchase and open the app. You should get your premium features back automatically.

In some cases, you need to restart your phone or clear data and cache of Google Play app. Check here on how to do that: https://support.google.com/googleplay/answer/7513003?hl=en

Let me know if that helps or you still have the issue :)

oh, alrighty then! Thank you for your help! ^^

Hello,


Rest assured that we will be able to restore your premium features, we just need a little more information what could have caused your premium features to disappear :)


1. Did you lose the premium features out of a sudden or did you recently delete the app and install it?

2. Could you kindly make sure and double check that you are signed in using the original account that was used to make the purchase then try restoring the premium purchases again through the app?

3. Check this post from apple under section "If you try to restore and nothing happens or you get an error"

Let me know after that.

Thank you,

Dusan

more so my dad bought it for me. Ooof it was a gift 

i realized i mezsed up on the title. Whoops.

thank you for all your help I fixed my problem 😊

Hello, 


How can I help you? :)

+1

my premium features are also still unavailable for a long time now (more then a year) even after the update it's still unavailable

I am not sure if anyone will answer me all of them was months ago...*sigh*

Me too. It's strange though, because I still have a few activated. In fact, I have the Flipaclip logo permanently turned off. I can not turn it on, and if I want to, then I have to pay for the watermark feature.

I am sighed only in the one I have purchased and I don't have another account.


Also I did clear all the data from Google play but still It won't work...

Do I have to wait for it to work or??

Also I must add I used to log in my iPad in the past but it also showed that I haven't purchased too.

What am I doing wrong?

+1

Have you bought premium features on the iPad or Android?

+1

hello Dusan,

After me just pressing randomly entering every email I've got( I have a new email I did recently) went to purchases and found nothing.... I kinda gave up :") so I would like to thank you for helping me before, after some time I will re-buy it again because there's no hope sooo yeah you can ignore my problem and every comment I did.

Thank you for your time!

Hello. Everytime FlipaClip updated I lose all the  features I had brought... I wanted to know why and how do I fix it?

Hi Miriam, before you update the app be sure that active Google account on Google Play is the account that bough the premium features.

Same thing happened to me, I'm still trying see if I can get it back somehow

I wasn't sure whether to start a new topic or not but I have the same problem. I bought the features a little over a year ago and it was working perfectly fine until I believe the latest update. I can't be sure whether it was the updates fault or not because I haven't been on the app for a month, but it was working fine in June.

A little disappointed that I can't do audio. I hope it'll fix itself in the next update.

Let's try this please:

Sign out of all other Google Play accounts and be signed only into the one that made the purchase, then clear the cache and data of google play and enter the app. Check this link on how to clear cache and data of Google Play Store app: https://support.google.com/googleplay/answer/7513003?hl=en

Let me know if that helped

I boughtall the features in *

Hi Bite,

Is your issue resolved?

Cheers,
Dusan

Under review

Hello,

1. Which features exactly have you bought?
2. Do you have a receipt for both of them?

3. When you go to "Premium Features" under FlipaClip settings do you see checkmarks besides those two features or option to buy them?

4. What is the FlipaClip version that you have?

Best,
Dusan

hello Dusan,

1. I bought the features "add more layers" and "add your own audio"

2. I do have a receipt for both of them

3. when I go to "premium features" it gives me the option to buy them for both of them

4. I have version 2.4.0-192

i have jiust found out that my 6 layers are not working now aswell Ugh flipaclip why!!!

hi dusan,

unfortunately it is still not working 😣

idk what to do but i dont want to re-purchase the same stuff cause thats a waist of money.

Let's do this please so we can better understand what happened.

1. Go to your Google Play store app;

2. Go to app settings by clicking on the hamburger icon (top left of your screen). 

3. Take a screenshot of that screen and send it to support@visualblasters.com and put a link to this thread so we can find it easier.

Thanks,

Dusan

there are no in app purchase buttons in the apple App Store for this app. 

Hi mayoppenheim,

In-app purchases are available in the app itself. When you download the app go to FlipaClip settings and then premium features.

Best,

Dusan

I have the same issue but it is phone to phone here’s their email

mailto:support@visualblasters.com

So it’s been a quite a while since I used FlipaClip 

I switch over devices a while back from android to iPhone

And I had purchased the bundle 

And now that I want to get back into animating I forget I don’t have premium here is there a way to get my premium back or will I have to pay again?

Hi HauKau17,

Did you made original purchase on iOS or Android and what device do you use now?

Best,

Dusan

I made the purchase on Android 

I’m using a iOS right now


thankyou

+2

I also paid for all the premium features and now it's gone like I never paid for it

Same problem since yesterday..

I still found a solution to my problem, try uninstalling and downloading the application again

yeah but doing that deletes the last upgrade and 1 day later it comes play store to make u dowload again,and the problem will still there,i have the same problem..

same exact thing happened to me, I came here to ask about it ;^;

+1

i am having the exact same issue. Extremely disappointing of the creators. We payed for them

by the way we tried to the restore purchase with same account we purchased before and it’s still doing nothing.

Your purchase should be restored without any issue on the second device also. Please uninstall FlipaClip from the second device (note that it will delete all of your projects) > Go to AppStore and make sure that only the account signed there is the one that made the purchase > Then install FlipaClip again > Go to FlipaClip premium features and click on "Restore Purchase"

Also, note that Family accounts don't support in-app purchase sharing so you will need to be logged in the original purchaser account.

I have this same problem like I have the same email and same device but i went on flipaclip today and all my purchases are gone (i bought the bundle about 2 years ago) how do i get them back?

This has probably happened because you have at some point removed/changed a Google Play account that made the purchase.

To resolve the issue you must sign out of all other Google Play accounts and be signed only into the one that made the purchase, then clear the cache and data of google play and enter the app. Check this link on how to clear cache and data of Google Play Store app: https://support.google.com/googleplay/answer/7513003?hl=en

Let me know if that helped

Hi,

Your purchase should be restored without any issue on the second device also. Please uninstall FlipaClip from the second device (note that it will delete all of your projects) > Go to AppStore and make sure that only the account signed there is the one that made the purchase > Then install FlipaClip again > Go to FlipaClip premium features and click on "Restore Purchase"

Also, note that Family accounts don't support in-app purchase sharing so you will need to be logged in the original purchaser account.

Best,

Dusan