Under review

Unlock not working on kindle fire

Stacey 2 months ago in Android • updated by Jona (Co-Founder) 2 months ago 2

i purchased the unlock for my daughter but the app is not registering the purchase. It just keeps telling her to rebuy it. Any help? She is using a kindle fire and uses the Amazon app store. Thanks

Under review

Hello! First step is to make sure the account of the original purchase is active on the amazon app store. This will allow the app to properly pull the purchase. Let me know if that resolves the issue.