Welcome to the official FlipaClip support forum!

You can recommend ideas, ask questions and get direct support from the developers.


QUESTION AND IDEA POSTS

If you have a question or idea, start by typing it in the input box provided below. All similar topics will be shown. If you don’t find an answer then simply post a new question or idea.


BUG POST

If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with the same issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.


Common details we need for reported bugs:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

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Latest updates 1,361

Popular topics 1,048

+3

Could you add a stabilizer?

Jazzaline x3 11 months ago in Android 0
+3

Please Can add photos!!!

AmyArtz 11 months ago • updated by PandaGalLola 030 (YT) 11 months ago 2
+3

Desired Functions

Thomas 11 months ago in Android • updated by Mrc26 11 months ago 1

Currently in progress 2

+494
Started

Add audio/sound/music option

Anonymous 3 years ago • updated by ToasterTheWeeb 5 days ago 106
+8
Started

Paint bucket bug

User 413 6 months ago in Android • updated by chlorosomnia 4 months ago 5
0
Planned

Background layer

Ricardo Roehe 2 years ago • updated 2 years ago 2
0
Planned

Good but

Anonymous 2 years ago • updated by Jona (Co-Founder) 2 years ago 1

Open bugs 174

0

Won't Let Me Restore Purchases

why 9 months ago in iOS • updated by Werewolves Rock aj 9 months ago 1
0
Under review

Probably A Bug

Elizabet Kulaga 9 months ago in Android • updated by Jona (Co-Founder) 9 months ago 1
0
Under review

I cant rotate so now my animations are crapy

Bendy TheDancingDemon 9 months ago in Android • updated by Jona (Co-Founder) 9 months ago 1
0

Keyboard Shortcuts in V2

IanJTurner 9 months ago in Android / Beta • updated by Jona (Co-Founder) 9 months ago 5
0

Flies out !!

Ayumi Fly 9 months ago • updated by User 413 9 months ago 1

+1

Why I cant open my project?

ramidabaitoey 5 months ago 0

I'm creating a new project but I cant open it. 

I can open just flour sack and ball.

+1

line tool please not a ruler tool a line tool with free handed straight lines

Quincy e w 5 months ago in Android 0

line tool please not a ruler tool a line tool with free handed straight lines

+1

changing Background in the film

dwermuth 5 months ago in Android 0

Is it possible to change the background in the film after upgrading to full Version?

+1

Can you add music?

Amelia 5 months ago 0

Please could you add a few music options or voice things for free cause I want to start a animation YouTube channel but I can't add sound to my videos.

+1

Please add drops account not to lose its old color an animation tutorial a portuguese version after all in brazilians we also use the tutorial app and what I say of a drawing base type a running man knows is just this

Thiago Pascoal 5 months ago in Android • updated by Yasmim craft 4 months ago 1

Please add drops account not to lose its old color an animation tutorial a portuguese version after all in brazilians we also use the tutorial app and what I say of a drawing base type a running man knows is just this

+1
Not a bug

The unlocker keeps saying update but its not there plz fix this

Eliminater Anims11 6 months ago in Android • updated by Jona (Co-Founder) 5 months ago 2

Plz help me, the unlocker keeps saying update but its not there plz fix this

Answer
Jona (Co-Founder) 5 months ago

Hello, please see the following post about this issue. Essentially, if you purchased the unlocker you will need to update it, and there is a special way to find the update. If you haven't purchased it and you downloaded from somewhere else, you must uninstall the Unlocker to resolve this issue.


How to fix the Unlocker popup warning.


+1

100% Zoom Option

IanJTurner 6 months ago in Android • updated 6 months ago 0

In the v1 version of FlipaClip, the current zoom factor of the canvas was always visible and returning to 100% zoom was simply a matter of double clicking on the number displayed.


Although I much prefer the less cluttered and more professional layout of FlipaClip v2, I do miss this easy return to 100% zoom action. Currently, you have to first tap with two fingers to bring up the zoom factor, then quickly click on the number before it disappears.


As zooming in and then returning to 100% zoom is something I do a lot when drawing and animating, the current system is something that really interrupts the flow.


A single action return to 100% zoom feature would be most welcome. Maybe a double tap with two fingers?

+1

Why can't I post to youtube?

August 6 months ago 0
+1
Planned

I imported a video but there is no audio.

KirstenShenn 6 months ago in iOS • updated by Jona (Co-Founder) 6 months ago 4

I attempted to try to import a video but there is no audio. Can you please fix this? I am running on the latest iOS update, 10.3.3. Thanks. Also, I hate that imported videos can only be 6 seconds long. Can you upgrade it to one minute? Then the paid version of it can be unlimited. I really don't know what you can animate with 6 seconds. I really think that it will boost the reputation of the app so more and more people can look into the app. If you can't do what I requested, it's fine. Flipaclip is an okay app to animate in. It dominates any other mobile animation app, and overall great. I'm only suggesting things that would make this app even greater, such as an audio feature? Thank you for reading this! 😊

Answer
Jona (Co-Founder) 6 months ago

Thank you for your awesome feedback! So as you noticed audio is currently not supported when importing video. We are going to include the video import audio soon! We are actively working hard on the main audio feature so that it works. It is taking a bit longer than thought because we are making sure everything is well build, solid, fast and just awesome... :P


The limit of 6 seconds was done to allow all FlipaClip users to have a chance to checkout what adding a video looks like. Buying the individual in-app item or the premium in-app item will give you unlimited length import.


Thanks again for your suggestions!

+1

Multiple camera roll backgrounds?

Meonily 6 months ago in iOS 0

Please please please allow the multiple allowance of backgrounds! So I can have multiple camera roll pics as a background without having to make seperate animations and add them together!